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Legal notice

  1. Legal Notice and Acceptance

This legal notice regulates the use of the website www.citrosol.com (the “Portal”) which is owned by PRODUCTOS CITROSOL, S.A. (hereinafter, “CITROSOL” or THE OWNER OF THE WEBSITE).

THE OWNER OF THE WEBSITE makes this document available to USERs under the provisions of the European Parliament and Council Regulation 2016/679 of 27 April 2016, regarding the protection of individual persons in respect of the processing of personal data and the free circulation of such data (hereinafter, the “GDPR”) and the Spanish law pertaining to the Protection of Personal Data and Digital Rights Guarantees (Ley Orgánica 3/2018, de diciembre 5, de Protección de Datos Personales y Garantía de Derechos Digitales (LOPDGDD)), in order to inform all USERs of the website of the conditions of use thereof.

Browsing the website of THE OWNER OF THE WEBSITE attributes the condition of USER of the same and implies full and unreserved acceptance of each and every one of the conditions published in this legal notice, and recognition that these conditions may be modified without prior notification by THE OWNER OF THE WEBSITE, in which case changes will be published and notification made as soon as possible.

Therefore, the USER is advised to read the content carefully should the USER wish to access and make use of the information and services offered by this website.

The USER also undertakes to make proper use of the website in accordance with the law, in good faith, respecting public order and traffic use and of this Legal Notice, and will respond to THE OWNER OF THE WEBSITE or to third parties, for any damages that may be caused as a result of a breach of said obligation.

Any use other than that authorized is expressly prohibited, and THE OWNER OF THE WEBSITE may deny or withdraw access and use at any time.

Some Portal services accessible to Internet Users or exclusively for CITROSOL clients may be subject to particular conditions, regulations and instructions that, where appropriate, replace, supplement and/or modify this Legal Notice and which must be accepted by the User before using the corresponding service.


THE OWNER OF THE WEBSITE, in compliance with Law 34/2002, of 11 July, on Services of the Society, Information and Electronic Commerce, informs the USER of the following:

• Corporate name: PRODUCTOS CITROSOL, S.A.

Fiscal Identity (CIF): A96377437

Registered offices: PARTIDA ALAMEDA, S / N – PARCELA C – 46721 – POTRIES – VALENCIA

Registered in the Mercantile Registry of Valencia, Volume 5291, Book 2599, Folio 159, Section 8, Page V-43515.


Contact details as follows:

Telephone: +34 962800512

Email: dpo@citrosol.com

All notifications and communications between the USER and OWNER OF THE WEBSITE will be considered effective, for all purposes, when made through any of the means detailed above.


All the contents of the Portal, understood by these as merely illustrative, the Web page itself, screens, texts, data and information of any kind, the structure, photographs, graphics, images, icons, technology, software, links and other Audiovisual or sound content, as well as its graphic design and source codes (hereinafter, the “Contents“), are the intellectual property of CITROSOL or third parties, without any of the exploitation rights recognized by current regulations being understood to be assigned to the User in matters of intellectual property over them, except those that are strictly necessary for the use of the Portal.

The trademarks, logos, trade names or distinctive signs are the property of CITROSOL or third parties, without it being understood that access to the Portal attributes any right over the aforementioned trademarks, logos, trade names and/or distinctive signs.

In short, the users who access this website can view the contents and, where appropriate, make authorized private copies provided that the reproduced elements are not subsequently transferred to third parties, nor are they installed on network connected servers, nor are they subject to any form of exploitation.

The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorized by the owner of the exploitation rights are prohibited.



The website and its services are offered with free and open access. Not withstanding, THE OWNER OF THE WEBSITE may condition the use of some of the services offered on its Portal to the prior completion of the corresponding form and/or client condition.

The USER guarantees that all data provided to THE OWNER OF THE WEBSITE is accurate and current and will have sole responsibility for any false or inaccurate statements made.

The User agrees to make correct use of the Portal in accordance with the Law and this Legal Notice. The User will be liable to CITROSOL or to third parties for any damages that may be caused as a consequence of the breach of said obligation.

It is expressly forbidden to use the Portal for purposes harmful to the assets or interests of CITROSOL or third parties or that in any other way overload, damage or disable the networks, servers or other computer equipment (hardware) or computer products or applications (software) of CITROSOL or third parties.


The User agrees to use the Contents in accordance with the Law and this Legal Notice, as well as with the other conditions, regulations and instructions that may be applicable. Merely by way of example, the User, in accordance with current legislation, must not:

  1. Reproduce, copy, distribute, make available, publish, transform or modify the Contents except in the cases authorized by law or expressly consented to by CITROSOL or by whoever owns the exploitation rights where appropriate.

  1. Reproduce or copy the Contents for private use that may be considered as Software or Database in accordance with current legislation on intellectual property, nor publish nor make available to third parties when these acts necessarily imply reproduction by the User or a third party.

3. Extract and/or reuse all or a substantial part of the Contents of the Portal including the applications and/or databases, where appropriate, that CITROSOL may make available to Users.


Without prejudice to the provisions of this Legal Notice, as well as the privacy policies accessible from the Portal and that may be applicable at any time, the use of certain services or requests addressed to CITROSOL are conditioned on the prior completion of the corresponding registration of the User and/or Client Conditions .

All the information provided by the User through the Portal forms for the above purposes or any other must be truthful. To that effect, the User guarantees the authenticity of all the data that he/she provides and will keep the information provided to CITROSOL correctly updated so that it responds, at all times, to the real situation of the User. In all cases, the User will be solely responsible for any false or inaccurate statement made and the damages caused to CITROSOL or third parties by the information provided.


The Internet User who wants to insert links from their own web pages to the Portal must comply with the conditions detailed below and ignorance of the same will not avoid the responsibilities derived from Law:

  1. The link will only link to the home page or main page of the Portal but it may not be reproduced in any way (inline links, copy of texts, graphics, etc.).

  2. It is prohibited, in accordance with the applicable legislation in force at any time, in all cases, to establish frames of any type that surround the Portal or allow the viewing of the Contents through Internet addresses other than those of the Portal and, in any case, when they are viewed together with content outside the Portal in such a way that: (I) produces, or may produce, error, confusion or deception of the users about the true origin of the service or Contents; (II) involves an act of comparison or unfair imitation; (III) serves to take advantage of CITROSOL’s brand reputation and prestige or (IV) in any other way is prohibited by current legislation.

  3. No false, inaccurate or incorrect statement about CITROSOL, its partners, employees, clients or the quality of the services it provides will be made from the page that introduces the link.

  4. In no case will it be stated on the page where the link is located that CITROSOL has given its consent for the link to be inserted or that it otherwise sponsors, collaborates, verifies or oversees the sender’s services.

  5. The use of any logo, graphic or mixed mark or any other distinctive CITROSOL sign is prohibited within the sender’s page except in the cases permitted by law or expressly authorized by CITROSOL and whenever permitted, a direct link to the Portal must be in the manner established in this clause.

  6. The page that establishes the link must faithfully comply with the law and may not, under any circumstances, make available or link to its own content or that of third parties that: (I) is illegal, harmful immoral or against good customs (pornography, violence, racism, etc.); (II) induces or may induce in the User the false conception that CITROSOL subscribes, endorses, adheres to or in any way supports the ideas, statements or expressions, lawful or unlawful, of the sender; (III) is inappropriate or not pertinent to the activity of CITROSOL in respect of the place, contents or theme of the sender’s web page.


The content of this website is of a general nature and for information purposes only, without any guarantee of access to all content, its completeness, correctness, validity or if up-to date, or its suitability or usefulness for a specific purpose. As the legal system allows, THE OWNER OF THE WEBSITE is not responsible for damages of any kind derived from:

  1. The inaccessibility of the website or the lack of veracity, accuracy, completeness and/or if the contents are up-to-date, as well as the existence of errors or defects of any kind in the content transmitted, disseminated, stored or made available to those which may have been accessed via the website or the services offered thereon.

  2. The presence of viruses or other elements in the contents that may cause alterations in computer systems, electronic documents or USER data.

  3. Failure to comply with the laws, good faith, public order, proper traffic use or this legal notice resulting from improper use of the website. In particular, and by way of example, THE OWNER OF THE WEBSITE is not responsible for the actions of third parties that violate intellectual or industrial property rights, business secrets, rights to honor, personal or family privacy or self-image, nor the regulations covering unfair competition or illegal advertising.

Likewise, THE OWNER OF THE WEBSITE declines any responsibility regarding information outside of this website and not directly managed by our webmaster. The function of the links that appear on this website is solely to inform the USER about the existence of other sources likely to expand the contents offered by this website. THE OWNER OF THE WEBSITE does not guarantee nor can be held responsible for the operation or accessibility of any linked site; nor does it suggest, invite or recommend a visit to them, and is not, therefore, responsible for any result obtained.

THE OWNER OF THE WEB is not responsible for the establishment of hyperlinks by third parties.


CITROSOL is not responsible for the decisions made based on the information provided on the Portal, nor for the damages and losses caused to the User or third parties due to actions based solely on the information obtained on the Portal.


Access to the Portal does not imply any obligation on the part of CITROSOL to control the absence of viruses, worms or any other harmful computer element. In all cases, the User is responsible for the availability of adequate tools for the detection and disinfection of harmful computer programs.

CITROSOL is not responsible for the damages produced in the computer equipment of the Users or third parties during the provision of the Portal service.


Access to the Portal requires services and supplies from third parties, including transportation through telecommunications networks whose reliability, quality, continuity and operation do not correspond to CITROSOL. Consequently, the services provided through the Portal may be suspended, canceled or become inaccessible, prior to or during the provision of the Portal service.

CITROSOL is not responsible for damages or losses of any kind suffered by the User that are caused by failures or disconnections in the telecommunications networks that cause the suspension, cancellation or interruption of the Portal service during the provision of the same or beforehand.


The Portal access service includes technical linking devices, directories and even search instruments that allow the User to access other Internet pages and portals (hereinafter ‘Linked Sites’). In these cases, CITROSOL acts as a provider of intermediation services in accordance with article 17 of Law 34/2002, of July 12, on Services of the Information Society and Electronic Commerce (‘LSSI’) and will only be responsible for the content and services provided on the Linked Sites to the extent that CITROSOL has effective knowledge of the illegality and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with illicit or inappropriate content, he/she may communicate it to CITROSOL, without, under any circumstance said communication generating an obligation to remove the corresponding link.

Under no circumstances should the existence of Linked Sites presuppose the existence of agreements with the managers or owners thereof, nor the recommendation, promotion or identification of CITROSOL with the statements, content or services provided thereon.

CITROSOL does not know the contents or services of the Linked Sites and therefore cannot be held responsible for damages caused by the illegality, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of the Linked Sites or for other damage that is not directly attributable to CITROSOL.


In the event that the User or any other Internet user is aware that the Linked Sites refer to pages whose content or services are illegal, harmful, demeaning, violent or immoral, they may contact CITROSOL indicating the following points :

  1. Personal information of the caller: name, address, telephone number and email address;

  2. Description of the facts that reveal the illegal or inappropriate nature of the Linked Site;

  3. In the event of violation of rights, such as intellectual and industrial property, the personal data of the owner of the infringed right when he is a person other than the communicator. Likewise, it must provide the title that proves the legitimacy of the owner of the rights and, where appropriate, that of representation to act on behalf of the owner when he/she is a person other than the communicator;

  4. Express declaration that the information contained in the claim is accurate.

The reception by CITROSOL of the communication provided in this clause will not imply, according to the provisions of the LSSI, the effective knowledge of the activities and/or contents indicated by the communicator.

Likewise, it must provide the title that proves the legitimacy of the owner of the rights and, where appropriate, that of representation to act on behalf of the owner when he/she is a person other than the communicator.


The administrative information provided via the website does not replace the legal publication of laws, regulations, plans, general provisions or acts that must be formally published in the official journals of public administrations, which constitute the only instrument that attests to their authenticity and content. The information available on this website should be understood as a guide only, without any legal purpose.


This Legal Notice is governed in each and every one of its clauses by Spanish law.

The page is written in English to assist the Understanding of the reader. It is a translation of the Spanish text and all present conditions are governed by current Spanish legislation. THE OWNER OF THE WEBSITE is bound by Spanish law and the Spanish text from which this page is translated will be the valid form.

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